Frequently asked questions

Reserve online in four quick steps or call us 24/7. Every request is reviewed and confirmed by a real person, with your chauffeur’s details sent before pickup.

Not yet. An online or phone request is reviewed by our concierge team, who check availability and confirm the details with you. Your ride is reserved once you receive that confirmation. If you haven’t heard back when you expected to, call or text us.

As early as your plans allow. Weekends in wedding season, prom and graduation dates, the Alaska cruise season and holidays tend to book up first. For same-day or last-minute trips, call us directly and we’ll tell you right away what’s available.

Your quote shows the full rate before you confirm and spells out what’s included, such as gratuity, tolls and airport fees. No hidden fees; if your trip changes, we confirm any rate change first.

Payment is arranged with the concierge when your booking is confirmed. If you have a preference, such as paying by card or invoicing a company account, mention it when you book and we’ll confirm the options for your trip.

Your quote spells out exactly what is and isn’t included, including gratuity. If anything is unclear, ask the concierge before you confirm and we’ll walk you through it.

Cancellation terms depend on the vehicle and the type of booking, and they’re stated on your quote and confirmation. If your plans change, let us know as early as possible by phone or text.

Yes. Call or text the concierge with the change, whether it’s a new time, an extra stop or more passengers. We’ll confirm it based on availability and let you know if it affects your rate.

Yes. A corporate account lets your team book under one company profile with consolidated invoicing. Call or email our reservations desk and we will set it up with you.

We track your flight in real time and move your pickup to match the actual arrival. There is nothing to call in: your chauffeur is ready when you land, not when you were scheduled to.

As you land, your chauffeur texts you their name, the vehicle and the exact meeting point. If you asked for a meet & greet, they wait at arrivals with a name sign.

Yes. Airport pickups include complimentary wait time so you can collect your bags without rushing. The exact allowance is listed on your quote.

Seattle-Tacoma International Airport (SeaTac), Paine Field in Everett and Boeing Field. For other airports or private terminals, call us with the details.

Your airline and flight number, the date, the number of passengers and bags (including anything oversized, like skis or golf clubs), any child seats, and a mobile number you’ll have switched on when you land.

We suggest a pickup time based on your departure, the time of day and the drive from your door. In normal traffic, downtown Seattle is about 25 min from SeaTac, Redmond about 35 min and Everett about 45 min; allow extra time at rush hour.

Yes. Your chauffeur loads and unloads your bags at both ends of the trip. If you’re traveling with a lot of luggage, tell us when you book so we can recommend a vehicle with enough room.

Executive sedans, luxury SUVs, an electric Tesla, classic stretch limousines, executive Sprinters and party coaches for up to 20 guests.

Mercedes-Benz S550: up to 3. Tesla Model S: up to 4. Cadillac Escalade: up to 6. Stretch Limousine: up to 10. Mercedes-Benz Sprinter: up to 14. Party Sprinter: up to 20. For groups larger than 20, we can coordinate several vehicles.

It depends on the vehicle and the size of your bags. Tell us how many you’re bringing when you book, including anything oversized like skis, golf clubs or a stroller, and we’ll confirm a vehicle with room for everything.

Yes. Choose a vehicle when you book and the concierge confirms availability for your date. If your first choice is already reserved, we’ll suggest the closest alternative.

Child seats can be requested when you book; we confirm availability with your quote. Add the request to your booking with each child’s age so we can plan the right seat.

Yes. Every chauffeur is licensed, background-checked and trained in discreet, safety-first service. They know Seattle inside out.

Our Mercedes-Benz S550 and executive Mercedes-Benz Sprinter have Wi-Fi, and the Sprinter has charging ports. If staying connected matters, mention it when you book and we’ll match the vehicle to your trip.

Yes: arrivals and the getaway car for the couple, the wedding party, and guest shuttles between the ceremony, reception and hotels. We time multiple vehicles to your schedule, and a red carpet arrival, decorated vehicles and champagne can be requested.

As soon as your date and venues are set. Summer Saturdays are the heart of the Seattle wedding season, so reserve the stretch limousine and any guest shuttles early.

Yes. We plan group pickups, photo stops and a confirmed return time in advance, and a parent can be the booking contact so they have the itinerary and the chauffeur’s details. Prom and homecoming rides are alcohol-free.

Some vehicles, such as the stretch limousine and the Party Sprinter, include bar service, and champagne can be arranged on request. Alcohol is for guests of legal drinking age only, and the concierge can explain what’s permitted for your booking.

Yes. Your chauffeur drops you as close to the gates as event traffic control allows and texts the exact pickup point for the ride home, so nobody is wandering the streets after the final whistle.

You reserve a block of hours and the chauffeur and vehicle stay with you the whole time. Go wherever you like around the Puget Sound; the plan can change as the day unfolds.

Yes. Tell us the wineries you would like to visit, or ask us to suggest a route. Many tasting rooms prefer reservations, especially on weekends, so book those first and we will time the day around them.

Yes. Add stops when you book or tell the concierge in advance. Multi-stop itineraries are common for corporate days, weddings and nights out. Additional stops may affect your rate, which the concierge will confirm.

All of greater Seattle, including Bellevue, Kirkland, Redmond, Tacoma and Everett, plus SeaTac, Paine Field and both cruise terminals. Custom routes on request.

In normal traffic, drive times from SeaTac are about 25 min to Seattle, 25 min to Bellevue, 30 min to Tacoma, 35 min to Kirkland, 35 min to Redmond and 45 min to Everett. Peak-hour traffic can add time, and your chauffeur plans the route around it.

Yes. Downtown Bellevue, Kirkland and Redmond, including the Microsoft campus, are part of our everyday service area, for airport runs, corporate travel and evenings out alike.

Yes, both: Pier 66 (Bell Street Cruise Terminal) and Pier 91 (Smith Cove Cruise Terminal). We plan hotel-to-pier and pier-to-airport routes with room for cruise luggage.

Custom routes are available on request. For trips beyond greater Seattle, call the concierge with your route and we’ll confirm availability and a quote.

Yes. The concierge answers around the clock, and rides can be scheduled at any hour, including early-morning flights and late-night pickups.